The Forgivable Window
Find the hour customers forgive a planned outage, and never cut at dinnertime.
The job
Schedules and words planned outages so they land at hours customers forgive, away from dinnertime, early mornings, exam nights and heatwave afternoons. Keeps every job inside the regulator's notice and duration rules, and proves the anger fell.
The moment
A planner places a three-hour cable-joint repair on a 24-hour clock that shows when customers forgive planned outages. At 17:00 the ring is red.
Across 38 past jobs, works starting 40 minutes before dinner drew 9 times the complaints of mid-morning works. The planner drags the job to 10:00 and the ring turns green.
The angry replies shown under the notice give way to calm ones, and the notice gains the line customers always asked for: "water heaters and lifts will stop".
The compliance check goes green: 72 hours' notice, and a 3-hour outage against a 6-hour limit.
What it does
- Drag a job to a new start hour
- Request a reschedule
- Send the pre-flighted notice
- Produce the quarterly regulator return
What you see
24-hour clock ring with draggable work blocks, a calendar date strip, a notice pre-flight panel and a quarterly return.
What it moves
Complaints per 1,000 customers affected by planned works, compared on the same nights year on year, and the share of jobs that meet the notice and duration rules.
Built for
- Marketing, brand & comms
- Compliance, complaints & legal
