Rival Deck
Every rival gets a stat card from public comments; each category you lose becomes a move.
The job
Keeps a live deck of rival cards with stats taken from public comments, so teams see each week where they lose and claim a move for each lost category. The deck is the shared scoreboard that other apps build on.
The moment
Each rival is a trading card whose stats come from what customers say in public.
At the weekly council, the product lead puts the team's card for language support against the rival's.
The rival's card wins 81 to 54, with the line "their bot actually understands how customers really talk". A move to close the gap is claimed on the spot.
Six weeks later, the card flips as the team's score passes the rival's.
What it does
- Refresh this week's deck
- Claim a move
- Notify the owner
- Trade a stat
What you see
Trading-card stat game with a weekly refresh
What it moves
The categories won by a clear margin against the top rival, the weeks from claiming a move to overtaking the rival's score, and complaints per 1,000 posts in each category.
Built for
- CX leaders & VoC
- Product & digital
- Contact-centre operations
