Pre-Bunk Room
Rehearse launch-day backlash from your own history, then fire-drill every answer.
The job
Before a price, fee, policy or regulation change goes live, know from the organisation's own past reactions what customers will ask and how many will get in touch, have every answer loaded and the team drilled, and agree triggers in advance, so launch day is boring.
The moment
Fire drill, T-7: the mock inbox replays the last fee change at 60x speed. At question 23, why was I charged before you told me?, nobody has an answer and coverage drops to 71%. They write it. On launch day at 09:12 the first real why is there a new fee? is answered by the AI agent in the customer's own words; the curve peaks on day 2, inside the band, at a third of the last price rise, and WFM staffed exactly for it.
What it does
- Confirm analogue
- Lock pre-registered forecast
- Send drill answers to the knowledge base and macros
- Send staffing note to WFM
- Fire armed trigger
- Record drill answer
What you see
A rehearsal room with replayed analogue curves and forecast bands, a fast-forward fire-drill inbox, and armed trigger cards
What it moves
Launch-week contacts against the forecast band, peak complaint volume against the last analogous change, and the share of launch-day questions answered at first contact (drill coverage).
Built for
- Finance
- Marketing, brand & comms
- Contact-centre operations
