Domino Check
When one agency changes a rule, see which other doors will ring.
The job
Predict and catch the knock-on demand a change in one agency or department creates at other agencies, channels or partners, give every affected door the same answer, and bill the spillover back to its source.
The moment
Two weeks before the new licensing rule, the ghost tiles predicted the permits line and two banks would ring. By Tuesday the real tiles fall right beside them: 2,100 extra licence transfer calls, then payment not received at the banks. One tap sends all three owners the same evidence and a joint FAQ, the spillover bill reads $184,000, and a week later the tiles are standing again.
What it does
- Register expected dominoes
- Send joint evidence and FAQ
- Send the spillover bill
- Open door verbatims
What you see
An animated domino chain across doors, with ghost tiles predicted before launch and real tiles falling beside them, plus a spillover bill
What it moves
Excess contacts at downstream doors per change and days until they stand back up; the dollar spillover bill per originating agency
Built for
- Operations
- Contact-centre operations
