Service Centre Forecast
Tomorrow's forecast for every service centre: staff tonight, publish once it's proven.
The job
Forecast tomorrow's pressure at each service and centre from citizen voice, queue history and the same day last year, move counter staff the night before, and once the forecast has proven its accuracy, publish it so citizens choose the right channel and time and fewer trips are wasted.
The moment
Renewal deadline eve. The map shows a storm over the permit centre 8-11 a.m. and clear skies at 4 p.m. and online; two counters are moved there tonight. The published widget says the same, and the AI agent tells a citizen go at 4 p.m. or renew online. Next morning the walk-in peak is 30% lower than the same day last year, I came for nothing complaints are the lowest ever for a deadline day, and yesterday's forecast scores 86% accurate on the wall.
What it does
- Approve tomorrow's forecast
- Notify centre managers of staffing moves
- Publish forecast to citizens
- Open centre evidence
What you see
Weather forecast map with icons and a five-day outlook, plus a citizen-facing portal widget and AI-agent answer
What it moves
Peak-hour walk-ins at stormy centres vs the same day last year, 'came for nothing' complaints per 1,000 walk-ins, and forecast accuracy
Built for
- Marketing, brand & comms
- Citizens & customers
