Service Centre Forecast
Tomorrow's forecast for every service centre: staff tonight, publish once it's proven.
The job
Forecasts tomorrow's pressure at each service centre from citizen feedback, queue history and the same day last year, so counter staff can be moved the night before. Once the forecast proves accurate, it is published so citizens pick the right channel and time.
The moment
Each service centre gets a weather-style forecast of tomorrow's pressure, built from what citizens say, queue history and the same day last year.
On the eve of a renewal deadline, the map shows a storm over the permit centre from 8 to 11 a.m. and clear skies at 4 p.m. and online. Staff for two more counters are moved there that night.
The public forecast says the same, and the AI agent tells one citizen to "go at 4 p.m. or renew online".
Next morning the walk-in peak is 30% lower than the same day last year, and complaints about wasted trips are the lowest ever for a deadline day. The forecast scored 86% accurate.
What it does
- Approve tomorrow's forecast
- Notify centre managers of staffing moves
- Publish forecast to citizens
- Open centre evidence
What you see
Weather forecast map with icons and a five-day outlook, plus a citizen-facing portal widget and AI-agent answer
What it moves
Peak-hour walk-ins at the busiest centres compared with the same day last year, complaints about wasted trips per 1,000 walk-ins, and forecast accuracy.
Built for
- Marketing, brand & comms
- Citizens & customers
