Licence-to-Launch Relay
Every agency meets its SLA; the investor opens months later. Find the dropped baton.
The job
Measures an investor's real time from licence application to first operating day across every agency. It finds the handoff where things stall, gets both agencies to sign up to a fix, and confirms with investors that they actually opened.
The moment
A minister asks why investors complain when a licence takes only three days. The app replays last quarter's new restaurants as a relay race through the government agencies involved.
If every agency only met its SLA, the restaurants would have opened by day 38. In reality they opened on day 141.
The replay stops where the baton lay for 71 days, between the municipal licence and the fire safety certificate. 238 investors describe being sent back and forth.
Liaisons from both agencies sign a fix on screen with a 20-day target. Eight weeks later the municipality carries the baton across in 19 days, and 34 investors confirm their opening day.
The line that sticks: "Every one of us met our SLA. The investor still waited 141 days."
What it does
- Co-sign the baton
- Message today's stuck investors
- Ask "are you open for business?"
- Log a catch-22
- Open the investors' words at any leg
What you see
A race replay where translucent SLA ghosts race the real investor cohort, a baton carried across lanes by the agency that took it, and a ribbon wall of confirmed openings.
What it moves
Days to first operating day for each group of investors, against the contracted target, and days of delay removed for each fix both agencies signed.
Built for
- Account management & sales
- Partners & ecosystem
- Executives & leadership
