Licence-to-Launch Relay
Every agency meets its SLA; the investor opens months later. Find the dropped baton.
The job
Measure the investor's real clock from licence application to first operating day across every agency. Find the handoff where the baton drops, get both agencies to co-sign and carry a fix, and confirm with investors that they actually opened.
The moment
The minister asks why investors complain when the licence takes three days. The relay replays last quarter's new restaurants: every SLA ghost crosses by day 38, the real runner on day 141. The camera stops where the baton has lain for 71 days between the municipal licence and the fire-safety certificate, where 238 investors describe being sent back and forth. Both liaisons co-sign on screen with a 20-day target, and the baton lifts off the track into the municipality's lane. Eight weeks later the municipality's runner carries it across in 19 days, and the WhatsApp check-in lights 34 ribbons, each with the investor's opening day in their own language. The line that travels: Every one of us met our SLA. The investor still waited 141 days.
What it does
- Co-sign the baton
- Message today's stuck investors
- Ask 'are you open for business?'
- Log a catch-22
- Open the investors' words at any leg
What you see
A race replay where translucent SLA ghosts race the real investor cohort, a baton carried across lanes by the agency that took it, and a ribbon wall of confirmed openings.
What it moves
Days to first operating day per investor cohort, with a band (the contracted number), and gap days removed per co-signed baton.
Built for
- Account management & sales
- Partners & ecosystem
- Executives & leadership
