Post-to-Truck
A public complaint becomes a work order, an official reply, and a receipt.
The job
Takes a public post about a physical fault through a work order, the fix and a public closing reply, then proves the author stopped complaining. One screen answers leadership's three questions: did we reply officially, was it resolved, and is the author still posting?
The moment
A citizen's public post about a physical fault becomes a work order, gets an official reply and is tracked through to the fix.
The chief asks whether that post was resolved. The screen shows three green lights: official reply, resolved, and the author no longer complaining.
The receipt card shows the post on Monday at 09:12, the official reply at 09:40, and the fix confirmed by the citizen within 26 hours.
It also shows the author's own follow-up post: "fixed in 26 hours, respect".
What it does
- Open a work order from a post
- Confirm a public-to-private link
- Post the official reply
- Close the thread with a receipt
What you see
Social thread cards with three lights, a thread timeline and a shareable receipt card
What it moves
The share of high-reach fault posts with all three lights green within 72 hours, the median minutes from post to official reply, and how often authors complain again after the closing reply.
Built for
- Marketing, brand & comms
- Branch, store & field managers
- Executives & leadership
