Contractor Transfer Window
Next month's work goes to the crews customers vouch for.
The job
Moves the next period's work between contractors, crews or carriers based on outcomes customers have confirmed, not the contractor's own closure reports. Works out the retention money withheld or released under each contract's terms.
The moment
The director plans next month's work on a board set out like a football transfer window. Each contractor is a club, and slices of work can be dragged between them.
The director drags a slice of work away from a failing contractor. The ticker reads: Contractor D takes 30% of North, and $84,000 of retention money is withheld from Contractor B.
Contractor B receives an evidence pack with 40 quotes from citizens.
When the next window opens, the share of fixes in North that citizens confirm is up from 61% to 88%.
What it does
- Stage a transfer
- Commit the window
- Send a contractor its evidence pack
- Stamp a verdict
What you see
Football transfer-window board: club cards, drag-and-drop pitch, deadline-day countdown with a breaking-news ticker, and 'medical report' evidence packs
What it moves
The share of fixes confirmed by citizens in each district after each window, and the retention money withheld or released each month, in dollars.
Built for
- Branch, store & field managers
- Partners & ecosystem
- Product & digital
