Fix Warranty Card
Every repair carries a warranty the citizen holds; failures cost the contractor.
The job
Gives every confirmed repair a warranty the citizen holds, so a failed repair comes back at top priority and the contractor who did the work pays. Each contractor's warranty record feeds into tender reviews.
The moment
Every confirmed public repair comes with a warranty card that the citizen holds.
Forty days after a repair, the first rain washes it out. The citizen replies "WARRANTY" and a crew is back within 24 hours, at the contractor's cost.
At the next tender review, the scorecard shows that contractor's warranty claim rate at 18%, against a median of 4%, with $340,000 recovered.
The contractor loses the contract for the next district.
What it does
- Issue a warranty card
- Open a claim from a WARRANTY reply
- Confirm failure and dispatch the original contractor
- Export the warranty bill / scorecard pack
- Run the day-85 sweep
What you see
A warranty card on WhatsApp with a countdown portal page, plus an internal claims ledger and a quarterly contractor scorecard for the tender pack
What it moves
The warranty claim rate for each contractor, dollars recovered from contractors each quarter, and hours from the citizen's warranty reply to the second repair.
Built for
- Partners & ecosystem
- Branch, store & field managers
- Citizens & customers
