Nobody Told Us
Finds the wards where families say "nobody told us" and holds each ward to a daily update.
The job
Finds the wards where families say they get no updates on condition, results, care plan or discharge time. Sets a fixed daily update sent through the help line families already use, checks the promise is kept and confirms the complaint fades.
The moment
Three hospital wards account for 60% of families saying "nobody told us".
Ward 9's screen lists the 41 families who said it, each in their own words.
Ward 9 starts a daily family update at 17:00. Over six weeks the log confirms, family by family, that each one was called.
The complaint rate halves. The ward's top compliment now reads "the doctor called us every day at five".
What it does
- Register ward promise
- Send family promise card
- Send daily update and discharge-decision message
- Notify ward head
- Open quotes
What you see
A ward screen listing each family's own words, ticked off one by one as each daily update is logged, with the ward list beneath
What it moves
Mentions of "nobody told us" per 100 bed-days on each ward, and the share of admissions whose family got the daily update.
Built for
- Frontline staff
