Bedside Request Loop
Every bed gets a WhatsApp line; only the patient's yes closes a fix.
The job
Runs every non-clinical request from a hospital bed, such as air conditioning, cleaning, food or a wheelchair, through to a fix the patient confirms. Rooms that keep failing become capital spending items, priced in patient discomfort per dollar.
The moment
Every hospital bed has its own WhatsApp line for requests like air conditioning, cleaning or food. Only the patient's confirmation closes a request.
At 02:10 a patient in room 412-B sends a voice note in their own language saying the air conditioning is freezing. The reply comes in the same language, and the night porter gets the job.
At 02:34 the patient replies to confirm it is fixed, and the dot on the wall in front of the CEO turns green.
The meeting moves to the capital plan. Room 318's air conditioning has been "fixed" 6 times in 30 days, costing 1,940 patient-minutes of discomfort, against a $14,000 replacement quote.
The CEO approves the spend in the same meeting, and the room drops off the repeat list.
What it does
- Assign team
- Mark fixed and ask the patient to confirm
- Reopen and page duty manager
- Send to nurse rail
- Raise capital-repair case
- Open patient messages
What you see
Floor-plan wall (rooms as tiles, one dot per open request, grey when calm) plus a work-order board, a capital-plan ranking, the patient's WhatsApp thread and a family-facing status timeline
What it moves
Median minutes from request to a patient-confirmed fix on each ward (target under 45 for housekeeping), how often the first fix is confirmed, and the staff responsiveness score in the patient experience survey.
Built for
- Contact-centre operations
- Frontline staff
- Operations
