Government & public servicesSimulation & what-if

Hard Questions Rehearsal

Rehearse the hardest questions from a minister, board or regulator, with evidence for every answer.

Listen
Reason
Act
Verify
Learn
Closes 4 of 5: Listen, Reason, Act, Learn

The job

Replaces the rushed night-before question-and-answer appendix with a rehearsal that predicts the hardest questions, backs every answer with evidence, flags early the questions with no good answer, and scores how often it predicts correctly.

The moment

Example, illustrative figures
  1. A team prepares for a minister's questions with a rehearsal deck of flashcards and a timed mock questioning, with every answer backed by evidence.

  2. On the day, the rehearsal had predicted four of the five questions the minister actually asked.

  3. It had flagged the fifth as having "no good answer yet", and had sent the owner the evidence two days before.

  4. In the mock round, the director general had already practised answering it with the evidence in hand.

What it does

  • Save the rehearsal
  • Send a no-answer question to its owner
  • Score the mock round
  • Debrief: tick asked questions and grow the bank
  • Send the one-page appendix

What you see

Flashcard rehearsal deck with a timed mock questioning round and a hit-rate scoreboard

  1. Screen 1: Prep
  2. Screen 2: Mock Questioning
  3. Screen 3: Debrief
  4. Screen 4: Question Bank

What it moves

The hit rate (the share of predicted questions that were actually asked) and the share of questions asked that were answered with evidence on the spot.

Built for

  • CX leaders & VoC
  • Executives & leadership
  • Frontline staff
OnClarity

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

OnClarity

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.

OnClarity

Bring the one question your current platform can't answer.

Our team will map it to the apps that answer it, then set them up on your own feedback.

Talk to our team

Examples use illustrative figures. Apps are set up with our team on your own feedback data, and setup varies by app.