Floodlights On
A dark community pitch reported, fixed, confirmed by voice call, then booked again.
The job
Runs public sports facilities, such as pitches, courts, tracks and outdoor gyms, as one closed loop: photo reports, work orders, updates to residents, checks by voice call and a live overview. Reports the community sport hours restored.
The moment
Residents report that the floodlights at a community sports pitch are out, and a work order is raised to fix them.
Two days after the fix, the voice agent calls a father to check whether the floodlights are on at the pitch. The answer: "Yes, the boys played last night."
The district tile on the council's wall turns green. The 14 residents who reported it get a WhatsApp message offering Thursday's free evening slot.
The director shows leadership 212 fixes confirmed by residents and 1,900 community sport hours restored this month.
What it does
- Assign a crew and dispatch
- Send a resident update
- Mark fixed
- Call the resident to verify
- Broadcast a lights-on slot to the residents who reported it
What you see
Work-order board plus a district command wall and an hours-restored report
What it moves
The share of facility fixes confirmed by residents, the median hours to a confirmed fix, and the community sport hours restored each month.
Built for
- Marketing, brand & comms
- Branch, store & field managers
- Executives & leadership
- Citizens & customers
