Earned Visibility
Customer evidence moves partners up or down, and every move shows why.
The job
Feeds verified customer evidence into which partner gets the next customer, and gives each partner a clear reason for any change. Proves with a control group that the signal helps before anyone touches the live ranking.
The moment
Verified customer evidence now nudges which partners are shown to the next customer, and every move up or down is recorded with its reason.
The ranking product manager opens that record as a regulator would read it. Every demotion shows its rule, the customer quotes behind it and when the partner received the notice.
A comparison with a control group shows that customers steered by the signal complained 18% less.
Then the product manager opens a demoted partner's notice on a phone, exactly as the partner saw it.
What it does
- Save a rule version
- Send the nudge list to ranking
- Send partner receipts
- Export the regulator ledger
- Record the cycle verdict
What you see
Shadow ranking and rule console, with a disclosure ledger, partner receipts and a control-group readout
What it moves
Complaints blamed on partners per 1,000 orders routed using the signal, compared with the control group, and the share of ranking changes where the partner received a notice explaining why.
Built for
- Product & digital
- Partners & ecosystem
- Compliance, complaints & legal
