Dark Services Catalogue
Your service catalogue at night: busy services nobody hears stay dark until lit.
The job
Shows which busy public services produce almost no citizen feedback when the survey hears from about 1% of citizens, switches on a way to hear each one, and stops anyone ranking or reporting on a service with no evidence behind it.
The moment
The platform's chief product officer sees the whole service catalogue as a map at night: busy services that produce little citizen feedback stay dark.
The biggest dark patch is property ownership transfer: 41,000 transactions a month, but six pieces of feedback. Matching the street nickname citizens use for it lights up a third of the darkness.
For the rest, the chief product officer switches on a short feedback request sent when each transaction is completed.
Two weeks later the tile lights. Its first reading is 38% negative, revealing a bug in booking notary slots that nobody had ever reported.
What it does
- Run the alias finder
- Approve an alias and apply it to past feedback
- Light a dark service with a completion ping
- Stamp a claim UNEVIDENCED and clear it later
- Hand a lit, failing service to the Failure Demand Ledger
What you see
A night-satellite hex map of the whole catalogue with a coverage ribbon, an alias reveal, a cost-labelled Light It card, an Evidence Gate list and a quarterly time-lapse of the grid wiring up.
What it moves
The share of transactions with citizen feedback behind them, dark services lit each quarter, the cost of each usable piece of feedback by method, and unsupported claims removed before reports are submitted.
Built for
- Product & digital
- CX leaders & VoC
- Partners & ecosystem
