Dark Services Catalogue
Your service catalogue at night: busy services nobody hears stay dark until lit.
The job
When a platform runs hundreds of services and the survey hears about 1% of citizens, show which busy services produce almost no citizen voice, switch on a way to hear each one, and stop anyone ranking, starring or reporting on a service that has no evidence behind it.
The moment
The platform CPO walks up to the wall and sees her catalogue at night. The biggest dark patch is property: ownership transfer runs 41,000 transactions a month and produced six pieces of feedback. One tap shows the alias finder's proposals, and a third of the darkness lights as she approves them: citizens call the service by a street nickname the operator never knew. She switches on a completion ping for the rest. Two weeks later the tile lights, and its first reading is 38% negative, with a notary-slot bug nobody had ever reported. Then the time-lapse plays: a year of the catalogue wiring itself up, district by district.
What it does
- Run the alias finder
- Approve an alias and apply it to past feedback
- Light a dark service with a completion ping
- Stamp a claim UNEVIDENCED and clear it later
- Hand a lit, failing service to the Failure Demand Ledger
What you see
A night-satellite hex map of the whole catalogue with a coverage ribbon, an alias reveal, a cost-labelled Light It card, an Evidence Gate list and a quarterly time-lapse of the grid wiring up.
What it moves
Share of transactions with evidence (coverage ribbon), dark tiles lit per quarter, cost per usable voice by tactic, and UNEVIDENCED claims cleared before submission.
Built for
- Product & digital
- CX leaders & VoC
- Partners & ecosystem
