Counter-Move Clock
A rival moves, your clock starts: answer in service, and prove it worked.
The job
Shows, when a rival makes a move, how many of your customers it is pulling, how much revenue is at risk and which service response worked last time. You answer within days and prove switching talk faded faster than before.
The moment
An alert lands on Slack during the stand-up: a rival has announced "free delivery all season". A clock for this move starts, already red.
Customers talking about switching account for $2.3 million of revenue.
The app points to what worked last time: a guarantee of arrival before the holiday eve, which halved switching talk in 4 days. The save team's script is live before the meeting ends.
A week later, the card shows switching talk back to its normal level in 4 days. The last similar move took 19.
What it does
- Log a rival move
- Play a counter
- File a product ask
- Check the rival's current offer
- Draft the bot's honest comparison answer
- Drill to switchers
What you see
A chess clock per rival move, with an engine evaluation bar, analogue ghost curves, a counters tray and an opening book
What it moves
How many days it takes talk of switching to halve after a rival's move, compared with similar past moves, and the revenue at risk compared with revenue kept for each response.
Built for
- CX leaders & VoC
- Finance
- QA, training & knowledge
- Contact-centre operations
