Counter-Move Clock
A rival moves, your clock starts: answer in service, and prove it worked.
The job
When a rival makes a move, see how many of your customers it is pulling, what that puts at risk in revenue, and which service counter worked last time, so you answer within days and prove your switching talk decayed faster than before.
The moment
A Slack alert lands in the stand-up: a rival has announced free delivery all season, the clock is red, and $2.3M of revenue is in switching talk. The opening-book arrow points at last year's counter (a holiday-eve arrival guarantee, half-life 4 days); the save-desk script is live before the meeting ends. A week later the card reads switching talk back to baseline in 4 days; the last comparable move took 19.
What it does
- Log a rival move
- Play a counter
- File a product ask
- Check the rival's current offer
- Draft the bot's honest comparison answer
- Drill to switchers
What you see
A chess clock per rival move, with an engine evaluation bar, analogue ghost curves, a counters tray and an opening book
What it moves
Switching-talk half-life in days after a rival move (vs analogue moves), and $ revenue at risk vs retained per counter
Built for
- CX leaders & VoC
- Finance
- QA, training & knowledge
- Contact-centre operations
