Countdown Pledges
Before each peak, every partner sees last season's failures and picks one pledge.
The job
Prepare each partner for a predictable peak using what their customers said in the same window last year. Then grade every partner afterwards, in money, on the same nights.
The moment
On night one of the holiday season the almanac shows 1,240 restaurants that pledged pack sauces separately. At season's end their graded cards show missing sauces complaints down 45% on the same nights while non-pledgers stayed flat, with $310k of compensation avoided. A kitchen owner has already posted his gold certificate.
What it does
- Send season cards and pledge requests
- Capture a pledge tap
- Nudge lagging pledgers
- Send Season Report Cards
- Promote a pledge to next season
What you see
Peak-season countdown almanac with per-partner season cards and a shareable Season Report Card certificate
What it moves
Same-night fault-attributed complaints per 1,000 orders for pledgers vs non-pledgers, and compensation avoided per season in US dollars
Built for
- Operations
- CX leaders & VoC
- Partners & ecosystem
