Countdown Pledges
Before each peak, every partner sees last season's failures and picks one pledge.
The job
Prepares each partner for a predictable busy period using what their customers said at the same time last year. Afterwards, grades every partner in money on the same nights.
The moment
Before the holiday season, each restaurant partner sees what its customers complained about at the same time last year, and picks one pledge.
On the first night of the season, the countdown calendar shows 1,240 restaurants that pledged to pack sauces separately.
At season's end, their report cards show complaints about missing sauces down 45% on the same nights, while restaurants that didn't pledge stayed flat. $310,000 of compensation was avoided.
One kitchen owner has already posted the gold certificate.
What it does
- Send season cards and pledge requests
- Capture a pledge tap
- Nudge lagging pledgers
- Send Season Report Cards
- Promote a pledge to next season
What you see
Peak-season countdown almanac with per-partner season cards and a shareable Season Report Card certificate
What it moves
Complaints caused by the partner per 1,000 orders on the same nights, for partners who pledged compared with those who didn't, and compensation avoided each season in US dollars.
Built for
- Operations
- CX leaders & VoC
- Partners & ecosystem
