Workaround Museum
An exhibition of the hacks customers invented to get around you.
The job
Find the workarounds customers invent and teach each other, price the channel each one floods, and decide for each whether to fix the process, make the hack official, or close it.
The moment
Exhibit 1: Citizens pay a middleman to book appointments the portal will not show: about 3,000-3,400 mentions this year, drawn as a red route skipping three portal steps and costing about $96,000 a month in hotline and social-team load. Six weeks after Build it the placard moves to the Hall of Adopted Ideas stamped Adopted: middleman mentions down 70%, and 1,180 reachable inventors get the WhatsApp.
What it does
- Hang a new exhibit
- Decide fix / officialise / close
- Build it (open the product ticket)
- Publish the official answer to the AI agent
- Tell the inventors
- Open the people teaching it
What you see
Museum exhibition with journey rooms, placards drawn as bypass routes, a Hall of Adopted Ideas and a lobby kiosk loop
What it moves
Monthly contacts and dollar cost on each bypass-flooded channel, and workaround mentions after the ship date
Built for
- Product & digital
- Operations
- CX leaders & VoC
- Risk & fraud
