Told Before Charged
Proves every customer heard about the change before they felt it.
The job
Verify from customers' own words that every segment heard about a price, fee or rule change before it touched them, fire a catch-up notice the moment 'nobody told me' appears, and hand compliance a timestamped Notice Proof per segment.
The moment
At 03:10, a day before the announcement email, the first why was I charged $15 more? appears for billing cycle 3. The launch watch pings the owner, nine posts are pinned as charged before told, the catch-up notice goes to that cohort, and the Notice Proof shows the regulator a 41-minute gap between first surprise and correction.
What it does
- Register the comms plan
- Fire the catch-up notice
- Add the explanation to macros / helpdesk KB
- Build the Notice Proof
- Open breach verbatims
What you see
A comms timeline per segment with red breach pins, a launch-week watch, and a Notice Proof certificate
What it moves
'Nobody told me' share per price change vs its guard-rail, the number of charged-before-told breaches, and minutes from first surprise to catch-up notice
Built for
- Finance
- CX leaders & VoC
- Compliance, complaints & legal
