What the Deck Missed
Every problem born and buried between your meetings, counted, costed and put on watch.
The job
Shows what the reporting and meeting schedule costs by finding every issue that started and ended between two meetings. Puts those topics under constant watch with an owner, and proves the watch catches the next ones.
The moment
A timeline shows the quarter's meetings as lamp posts, with dark gaps between them.
Seven problems started and ended in those gaps this quarter. Nobody saw them, because no meeting was due.
The head of CX drags in a new 48-hour review on Tuesdays, and five of the seven problems light up.
Those five reached 6,900 customers and cost about $410,000, and all would have been caught.
What it does
- Put topic on a watch
- Log the ghost
- Move or add a lamp-post
- Arm watch alert
- Send the quarter page
What you see
Lamp-post timeline with ghost issues in the dark gaps, draggable meetings, and a one-page quarter report
What it moves
Issues per quarter that came and went between meetings and the customers they reached, how many days it takes to spot problems in watched topics, and the estimated cost caught, in dollars.
Built for
- CX leaders & VoC
- Frontline staff
- Compliance, complaints & legal
