Teach-Back Cards
The instruction patients misunderstand most, redrawn as a picture card and re-tested.
The job
Finds the discharge and medicine instructions patients misunderstand, redraws the worst one as a plain picture card, tests it on real patients before it goes out and proves understanding rose.
The moment
The instruction "Stop the blood thinner five days before your procedure" was misunderstood by one caller in three when asked to explain it back.
In the meeting, the educator sees the pre-test. Version A, text first, passed 11 of 20 read-outs. Version B, a calendar picture with a red cross five days before, passed 18 of 20.
The educator approves version B and the pharmacist signs it off.
Four weeks later the card is marked verified: on day-three calls, the share of patients explaining it correctly has risen from 61% to 89%.
What it does
- Draft card (two versions)
- Pre-test drafts on recent patients
- Approve card with clinical sign-off
- Create print PDF and WhatsApp image
- Send at discharge
- Register verdict
What you see
Deck of airline-style pictogram safety cards with A/B pre-test results and a verdict stamp on each
What it moves
The share of patients who can explain each instruction back correctly on day-three calls, from the starting point to verified, and mentions of confusion per 100 discharges.
Built for
- Frontline staff
