Standing Orders
This season's lessons become sealed orders that next season must pass.
The job
Turns each season's review into numbered orders with an owner and a date. Each has a check and a cost written up front, so next season tests it automatically at the right time and reports kept or broken, in money and in customers' words.
The moment
Last season's lessons were written as numbered orders, each with an owner, a date and a check. At the review, one order shows green on night 25 of this peak, the night that was worst last season.
Beside it: $212,000 of compensation not paid.
Two orders are stamped Broken in red. Their owners' written explanations are already under the stamp before the meeting starts.
From day one, the same screen can be built from the team's own last two seasons.
What it does
- Adopt a ghost order / draft an order
- Accept / amend / contest
- Seal an order
- Send owner reminders and evidence requests
- Send the after-action review
What you see
A bound book of numbered standing orders with wax seals, season windows and owner signatures, opening onto a T-21 inspection parade; the review leaves as a PDF link
What it moves
The share of orders confirmed as kept in the next season, and dollars of seasonal failure costs avoided compared with last season.
Built for
- Operations
- CX leaders & VoC
- QA, training & knowledge
- Finance
