Shadow Consultation
The portal hears hundreds, the country speaks in thousands: answer both, then prove it.
The job
For every draft rule out for public consultation, gather what citizens said about it everywhere else, find the concerns the formal portal missed, record a disposition per concern, tell commenters what happened to their point, and verify after launch whether the concerns left unaddressed became the complaints.
The moment
The formal portal received 212 comments on a temporary-staffing rule; the shadow seats flood to 14,800 and the centre aisle lights up: what happens to employers mid-contract, absent from the formal 212 entirely. The committee adds a transition clause, the published response credits citizens on social media and the hotline, and three months later that concern has fallen 80% while untouched clauses stay flat.
What it does
- Register a draft
- Record a disposition per concern
- Send the response table to the consultation unit
- Publish 'you said, we did' on the customer help portal
- Tell every commenter what happened to their point
- Launch comprehension calls to a sample
What you see
A parliament hemicycle split into formal and shadow seats that seat themselves live, then a bill-style concern ledger with disposition stamps and a post-launch scorecard
What it moves
Share of post-launch complaints traceable to concerns left unaddressed (lower is better), the shadow-to-formal voice ratio, and commenters told what happened to their point
Built for
- Regulators & auditors
- Executives & leadership
- Marketing, brand & comms
- Compliance, complaints & legal
