Shadow Consultation
The portal hears hundreds, the country speaks in thousands: answer both, then prove it.
The job
For every draft rule out for public consultation, gathers what citizens said about it elsewhere, finds concerns the official portal missed, records a decision on each, tells commenters what happened to their point, and checks after launch whether ignored concerns became complaints.
The moment
A draft rule on temporary staffing is out for public consultation. On a screen drawn as a parliament chamber, the official portal's 212 comments sit on one side, then 14,800 voices from other channels fill the other.
One concern stands out: what happens to employers who are mid-contract. None of the 212 formal comments raised it.
The committee adds a transition clause, and the published response credits citizens on social media and the hotline.
Three months later, mentions of that concern have fallen 80%, while those about untouched clauses stay flat.
What it does
- Register a draft
- Record a disposition per concern
- Send the response table to the consultation unit
- Publish "you said, we did" on the customer help portal
- Tell every commenter what happened to their point
- Launch comprehension calls to a sample
What you see
A parliament hemicycle split into formal and shadow seats that seat themselves live, then a bill-style concern ledger with disposition stamps and a post-launch scorecard
What it moves
The share of complaints after launch that trace back to concerns left unaddressed (lower is better), the ratio of voices outside the portal to formal comments, and commenters told what happened to their point.
Built for
- Regulators & auditors
- Executives & leadership
- Marketing, brand & comms
- Compliance, complaints & legal
