Licence on the Line
Every licensee brings the public's voice file to renewal, with conditions verified automatically.
The job
Gives the regulator a fair file of what the public said about each licensed operator at every renewal or classification, adjusted for volume and compared with similar operators. Conditions are checked automatically, so no person chooses the verdict.
The moment
A bus operator's licence renewal file opens with 214 passengers, writing in six languages, saying the bus never came at the station.
A condition is attached to the renewal, and its verdict is sealed in an envelope so that no person chooses it.
Sixty days later at the hearing, the chair presses Open envelopes. The stamp reads "MET": transport complaints are down 71% compared with the median for similar operators.
Another operator's envelope opens as not met, and a referral to downgrade its classification is sent from the same screen.
What it does
- Seal a condition
- Send conditional-renewal notice
- Open envelopes at hearing
- Refer for inspection or downgrade
- Send rehearsal file to licensee
- Open operator evidence
What you see
Hearing docket of licence-plate cards, sealed-envelope conditions opened live at the hearing, and an honest class league
What it moves
The share of renewal conditions met within the set period, and complaints per 1,000 trips or passengers for operators with conditions, compared with similar operators.
Built for
- Regulators & auditors
- Executives & leadership
- Compliance, complaints & legal
