Licence on the Line
Every licensee brings the public's voice file to renewal, with conditions verified automatically.
The job
At each renewal or classification, give the regulator a fair file of what the public said about each licensed operator, weighed per unit of volume against class peers, with conditions whose verdict no human chooses.
The moment
Renewal 2291 opens on 214 passengers in six languages saying the bus never came at the station. Sixty days later the chair presses Open envelopes at the hearing, the seal breaks on screen and the stamp lands: MET: transport complaints down 71% vs peer median. A rival's envelope opens UNMET, and the referral for a classification downgrade leaves from the same screen.
What it does
- Seal a condition
- Send conditional-renewal notice
- Open envelopes at hearing
- Refer for inspection or downgrade
- Send rehearsal file to licensee
- Open operator evidence
What you see
Hearing docket of licence-plate cards, sealed-envelope conditions opened live at the hearing, and an honest class league
What it moves
Share of renewal conditions MET within the window; complaints per 1,000 trips or passengers for conditioned operators vs class peers
Built for
- Regulators & auditors
- Executives & leadership
- Compliance, complaints & legal
