Room Card Deck
Every room is a card built from what guests say, so shared faults get fixed once.
The job
Learns each room's and each building system's real character from what guests say, so systemic faults are fixed first, capital spending follows evidence, and guests get rooms that suit them.
The moment
Every hotel room is shown as a trading card, with strengths and weaknesses taken from what guests say about it. Rooms stacked above each other share a group card for the systems they have in common.
The chief engineer opens the east wing. The group card for the rooms numbered 07 scores very low on cooling across six floors: one fault in the shared vertical pipework, not six separate complaints.
One work order goes out with a single cost estimate.
A month later the cooling score recovers, all six room cards improve together, and the guest comment on the card now reads "finally cold".
What it does
- Send stack or room to repair pack
- Hold room from sale
- Pin card to an arrival
- Mark fixed / reopen
- Open verbatims
What you see
Room cards with shared cards for rooms stacked above each other, a building health map and a repair pack
What it moves
How often the same issue is mentioned again for a room or room stack after a fix, and capital spending on evidence-backed systemic faults, in dollars.
Built for
- Executives & leadership
- Finance
