Defect Warranty Hunt
Guests find the building's defects; the contractor fixes them before warranty ends.
The job
Turn guest-reported physical defects in a newly opened hotel, resort or attraction into warranty claims against the contractor before the defect-liability period ends, then keep enforcing the FM contractor's SLAs with the same board.
The moment
Day 311 of 365: on the villa map one villa type glows along the bathroom-drainage layer, 44 snags and 380 guest quotes. The technical director sends the pack; $1.8M of rework is done under warranty instead of from the owner's budget, the money-recovered counter moves, and two months later the drainage layer on those villas is dark.
What it does
- Create snag
- Send snag pack to contractor
- Log contractor commitment
- Reopen snag
- Send FM SLA evidence
What you see
Stacked floorplan / villa map with system layers and a burning warranty countdown, a snag board and a money-recovered counter
What it moves
Rework recovered under warranty ($) and snags closed before DLP end (%)
Built for
- CX leaders & VoC
