Ripple Remediation
One upheld complaint; every look-alike customer found, repaid, told, and the ripple stilled.
The job
When one complaint is upheld because of a system error, finds every customer in the same position, including those who complained elsewhere and those who stayed silent. Prices and approves the fix, repays and tells them, and proves the error stopped.
The moment
A driver's complaint about a speed camera is upheld. On a map with a timeline, the problem ripples back to the day the camera was recalibrated.
The ripple finds 3,112 fines issued since then, and a running meter shows $1.87 million owed.
The director approves one batch of repayments. Every affected driver gets an SMS that afternoon, and the room watches the rings shrink as cancellation confirmations arrive.
A week later, the line for complaints about that camera is flat on the verdict screen.
What it does
- Register an upheld complaint
- Open a programme and size it
- Request approval and remediate
- Assign the root-cause fix
- Stamp the recurrence verdict
- Export the regulator register
What you see
Animated ripple map on a time axis with a running money meter, a remediation bill with approval status, and a contracting-rings verdict
What it moves
Dollars repaid to affected customers and the days from the upheld decision to payment. Also, the days until the error stops showing up again after the fix.
Built for
- Compliance, complaints & legal
- Finance
