Final Call Board
Every statutory complaint deadline as a departure board, in regulator business days.
The job
Tracks every open complaint against the right legal deadline for its market and level, counted in business days with public holidays, so nothing breaches unseen, owners explain delays before the meeting, and the month-end regulator report fills itself in.
The moment
Every open complaint is shown on a board like an airport departures screen, each counting down its legal deadline in the regulator's business days.
The compliance lead switches from one regulator's rules to another's. Every deadline recalculates around the public holiday, and cases flip from on time to final call.
An announcer reads out one: case 4471, level 2, where the customer is still waiting for a fee reversal promised on Monday.
One click alerts the case owner in Teams before the board settles.
What it does
- Reassign owner or move to Level 2
- Write the reason for delay
- Draft the final-call announcement
- Nudge the owner / escalate to Level 2 in the helpdesk
- Request a document / confirm closure
- Export the month-end regulator return
What you see
Airport departures board with split-flap animation and a multilingual final-call announcer, a gate page per case, and a month-end return
What it moves
The share of complaints resolved on time against the regulator's target, for example at least 95%, and deadline breaches per month.
Built for
- CX leaders & VoC
- Contact-centre operations
- Compliance, complaints & legal
