Final Call Board
Every statutory complaint deadline as a departure board, in regulator business days.
The job
Run every open complaint against the right statutory clock for its market and level, in business days with public holidays, so nothing breaches unseen, owners explain delays before the meeting, and the month-end regulator return writes itself.
The moment
The compliance lead switches the profile from one regulator to another and every clock recomputes live across the holiday closure, tiles clattering from ON TIME to FINAL CALL. The announcer reads Case 4471, Level 2, final call: customer still waiting for the fee reversal promised on Monday, and one click pings the owner in Teams before the tiles settle.
What it does
- Reassign owner or move to Level 2
- Write the reason for delay
- Draft the final-call announcement
- Nudge the owner / escalate to Level 2 in the helpdesk
- Request a document / confirm closure
- Export the month-end regulator return
What you see
Airport departures board with split-flap animation and a multilingual final-call announcer, a gate page per case, and a month-end return
What it moves
On-time resolution share against the regulator's line (for example at least 95%) and breaches per month
Built for
- CX leaders & VoC
- Contact-centre operations
- Compliance, complaints & legal
