Rattle Lexicon
Owners' words for car noises, decoded into components and early warnings.
The job
Turns owners' own descriptions of symptoms into early warnings about specific components, priced in warranty exposure. Teaches service advisors and the booking agent the right follow-up question.
The moment
An engineer opens a dictionary of the words car owners use for noises and clicks "tremor". It plays a synthesised low shudder, and the needle for one 2025 model jumps.
64 owners used that word at 40 to 60 km/h within 5,000 km. It was first heard 11 days ago, all after the same software update. Projected warranty exposure is $2.7 million.
The engineer logs a technical bulletin, and the booking agent starts asking owners whether it happens when the car changes gear.
Six weeks later the needle lies flat.
What it does
- Confirm word-to-component mapping
- Log monitor / bulletin / recall
- Hand diagnostic questions to the booking agent owner
- Raise a quality ticket
- Play sound
- Open tremor verbatims
What you see
Illustrated noise dictionary with synthesised sounds, a per-model seismograph, a decision log, and an advisor quiz game
What it moves
Days from an owner first mentioning a symptom to an engineering decision, and warranty exposure caught early each quarter, in dollars.
Built for
- QA, training & knowledge
- Operations
- Contact-centre operations
