Missed Point Checklist
The inspection checklist, lit red wherever buyers later found what inspectors missed.
The job
Makes inspection reports accountable by tracing each complaint that the inspection missed something to its checklist point, centre and inspector. It puts things right for the buyer, proves retraining worked, and turns proven quality into a badge buyers can see.
The moment
The car inspection checklist lights up red wherever buyers later found something the inspectors missed. Point 87, the air-conditioning compressor, glows darkest.
One centre passed 31 cars in June, and 9 buyers said the air conditioning died in the first week.
The lead approves nine goodwill repairs and books the centre's inspectors onto a two-hour air-conditioning module.
By August, point 87 is grey, the centre has passed 30 days without a miss, and its listings start carrying a trust badge buyers can see.
What it does
- Confirm or override the defect-to-point mapping
- Approve goodwill repairs
- Book inspector retraining
- Message the buyer
- Publish trust badges
- Open point verbatims
What you see
Interactive inspection checklist with red-lit points, per-centre clean-days streaks, a retraining ledger and a buyer-facing trust badge
What it moves
Buyer-protection claims per 1,000 inspected cars, misses per checklist point per centre, the cost of goodwill repairs in dollars, and each centre's run of days without a miss.
Built for
- QA, training & knowledge
