Rated Right
Wrong age ratings pulled and reported to the regulator before parents' posts trend.
The job
Catches content with the wrong age rating or showing up in kids' profiles, and pulls or re-rates it before parents' posts spread. Tells every parent who complained, stops repeats with checks before publication and keeps the regulator's evidence file ready.
The moment
At 16:10 the 39th parent complaint arrives about one episode rated G. A race clock estimates 2 hours 50 minutes until posts like these typically spread.
By 18:00 the episode is out of kids' profiles and all 39 parents have been sent a note.
The clock freezes: the episode was pulled 1 hour before it would typically have started trending.
The quarterly return to the regulator shows a median of 1 hour 50 minutes from complaint to action, and 6 incidents stopped by checks before publication.
What it does
- Open a rating case
- Pull from kids profiles, re-rate or add a warning
- Send notes to every complaining parent
- Prepare the regulator evidence file
- Log a pre-flight outcome
What you see
Content-warning wall with age badges, a virality race clock per case, a pre-flight check and a regulator return
What it moves
The median minutes from the first complaint to action, incidents stopped by checks before publication each quarter, and complaints about unsuitable content in kids' profiles per 1,000 kids' profile contacts.
Built for
- Compliance, complaints & legal
- Product & digital
- CX leaders & VoC
