Quiet Districts
Feedback only reaches you from people who complain. Find the places that stay silent.
The job
Finds the areas where problems exist but reports never arrive, prices what that silence costs and sends someone to look. It brings those places into the reporting process with proof that reports and repairs followed.
The moment
A map shades each district by how quiet it is compared with similar districts. District 14 filed 3 reports this quarter, where similar districts suggest it should have filed about 40.
The minister sees 37 faint pins over the district, marking problems that probably exist but were never reported.
Inspectors sweep the district. A week later, 31 of those pins have turned solid as the problems are confirmed.
The panel shows it as both the quietest district and the one with the most confirmed problems, with about $1.9 million in emergency repairs that could be avoided.
What it does
- Order an inspection sweep
- Commission a multilingual outreach voice survey
- Log inspection findings
- Confirm or dismiss a suspected hazard
- Edit silence-cost assumptions
- Send the quarterly silence brief
- Drill to the reports that did arrive
What you see
Silence map with a faint layer of suspected-hazard pins that turn solid as inspections confirm them, plus a sweep-order drawer and a price-of-silence page
What it moves
Hidden hazards confirmed per inspection, and the gap between expected and actual reports per 1,000 residents in each district, priced as the emergency repair cost that could be avoided.
Built for
- Operations
- Executives & leadership
- Contact-centre operations
