Four-Way Match
Contractors get paid when the citizen confirms the fix, not before.
The job
When a field contractor's monthly invoice arrives, checks every line against the citizen's own verdict on the fix. Pays only for work the people it was for confirm is done, and holds back the rest with evidence the contractor cannot argue with.
The moment
A contractor's monthly invoice arrives for fixing 212 potholes. The app checks each line against what the resident who reported that pothole said about the repair.
Of those lines, 37 turn red, each showing the resident's words beside the amount, such as "they painted over it".
The finance manager taps Hold and the approver signs off in Teams. $148,000 is held back on the strength of what residents said, not a system status.
Beside it, the running total for the year shows $2.4 million held and $1.9 million paid out only after residents confirmed the work was redone.
What it does
- Hold red lines
- Release re-verified lines
- Send red-list pack
- Reopen and re-verify
- Import invoice
- Last Call sweep of held retentions
- Drill evidence
What you see
Mini-app page with five screens (reconciliation sheet, league, contractor file, vault door, money counter) and a money counter for the wall screen; the contractor's red list travels as an emailed PDF link
What it moves
Dollars paid for work citizens say is not fixed (target zero), plus the share of invoice lines flagged and the cost per confirmed fix for each contractor, month by month.
Built for
- Finance
- Branch, store & field managers
- CX leaders & VoC
- Executives & leadership
