Promissory Notes
Every promise your agents and bots make becomes a note that pays or bounces.
The job
Track every commitment a human agent or AI agent makes to a customer until it is kept, rescue it before it breaks, and judge teams and bots by promises honoured rather than by how the conversation felt.
The moment
The refund bot's statement reads: 4,120 notes issued, 3,610 honoured, 510 bounced, $96,000 of repeat-contact cost, credit rating BB, beside the 84% resolution rate its vendor billed for. On today's page, a note the bot signed yesterday (your refund posts within 24 hours) is stamped BOUNCED, and the customer's apology went out before she chased.
What it does
- Clear or bounce a note
- Approve apology batch
- Voice apology call
- Nudge owner
- Escalate with original words
- Send monthly statement
What you see
Almanac and banknote ledger: a calendar day page, a 14-day tide table, cheque-style notes with PAID and BOUNCED stamps, and a monthly bank statement per signatory
What it moves
Promises honoured on time (%) and bounce cost in dollars per month, per team and per bot intent
Built for
- CX leaders & VoC
- Contact-centre operations
- Compliance, complaints & legal
