Prime Time Grid
Every title's nightly reaction in one TV-guide cell; peak season is the headline edition.
The job
Runs prime time night by night, catching playback, subtitle and content-standards problems for each title and episode while the season is still airing, and proves each decision calmed the reaction.
The moment
Every title's nightly audience reaction sits in one cell of a TV-guide grid, with titles down the side and nights across the top.
On night 14 at 23:10, a cell glows as thousands of posts say a scene mocks a region.
By 23:40 the care team has an approved holding reply, and the content standards team has added an advisory before the rerun.
On nights 15 and 16 the cell cools to grey, while a rival series on the row below stays red. After the finale, the recap poster calls it "the controversy that cooled in 48 hours".
What it does
- Draft a holding line
- Send the holding line to care
- Page standards
- Log a decision
- Drill a cell
- Send the recap poster
What you see
A TV-guide grid (titles x nights or match-days) of five-strand sparkline cells, a decision log with night-by-night verdicts, and a season recap poster per title (PDF link)
What it moves
Hours from a cell lighting up to an approved customer care response, and the share of lit cells that calm within two nights of a decision. For playback, failure complaints per 10,000 viewing nights.
Built for
- Operations
- Compliance, complaints & legal
- Citizens & customers
