Place Passport
Every place carries a passport of its history, stamped only by verified fixes.
The job
Gives each place a lasting record of what customers said, what was promised, what was fixed and whether it held. Every new person in charge must take on or reject each open item within 7 days, and customers see the confirmed fixes.
The moment
Each branch or site has a passport: a record of what customers said, what was promised, what was fixed and whether the fix held. Only confirmed fixes earn a stamp.
On the first morning in the job, a new branch manager opens the passport and finds three red "relapsed" stamps.
The waiting-hall air conditioning has failed every July since 2023 and was marked fixed three times. The new manager takes on the issue on the handover page.
This July the stamp comes back green, and the poster in the lobby now shows customers the fix.
What it does
- Adopt or reject an inherited item
- Sign the handover
- Remind the owner of due items
- Generate the lobby trust poster
- Share a link to a place
What you see
Passport booklet with visa-style stamp pages, a handover page with a 7-day countdown, and a printable lobby trust poster with a QR code
What it moves
How often inherited issues come back within 12 months, and the share of open items taken on within 7 days of a handover.
Built for
- Branch, store & field managers
- Partners & ecosystem
