Parallel Run
Replay what the old survey programme missed, reconcile every gap, then sign the cutover.
The job
Before the incumbent survey platform's renewal, show leadership what the old programme missed and how late, run both programmes side by side, prove parity on the KPIs leadership already quotes, explain every gap, keep the multi-year trend unbroken, reach a signed migration verdict before the deadline, and keep proving the lead after cutover.
The moment
The replay scrubs through last year. A login fault drops onto the timeline on 9 March from 212 voices, then drops again on 2 May when the old monthly report finally caught it, and the gap between the two fills with 4,380 voices heard and not acted on. Eleven more issues land the same way; the median lead reads 38 days. Then the Twin Track turns green row by row: NPS +31 on the old programme against +29 (27-31) on OnClarity, at parity, while detractors followed up read 31% against 94% and voices heard a month 1,212 against 61,400. The certificate is signed 43 days before renewal, and procurement forwards the link before the meeting ends.
What it does
- Set parity rules
- Log an issue the old report named
- Explain a gap with evidence
- Record a role sign-off
- Send the certificate and countdown
- Drill any first-seen entry to verbatims
What you see
A scrubbable 'What You Missed' replay, a twin-track ledger with a renewal countdown, a reconciliation ledger, a continuity splice of the multi-year NPS line, and a cutover certificate with sign-off seals
What it moves
Must-have KPIs at parity with zero open gaps before the renewal date, and the median days OnClarity saw issues ahead of the old programme (kept as a standing metric after cutover)
Built for
- CX leaders & VoC
- Analysts & data
- Executives & leadership
