One in Fifty Thousand
Every morning, the one message nobody would have read, before harm happens.
The job
Finds the rare message in yesterday's long tail that signals real danger, gets a person to it within hours, and proves honestly how often the card is right and how much it misses.
The moment
Every morning, the app finds the one message in yesterday's huge volume that signals real danger. Today's card reads "mother on home oxygen, power out three hours".
The line was buried in a complaint about a late-payment fee.
Forty minutes later, the log shows a crew on site and the household added to the priority register.
The quarter's record shows 37 of 41 flagged messages were confirmed as real, and an audit estimates the app catches 7 to 9 of every 10.
What it does
- Route to a responder (Teams/WhatsApp safeguarding lead)
- Request a voice-agent callback
- Create a field work order
- Log outcome and grade the card
- Grade the missed-needles audit sample
- Publish the quarterly stamp
What you see
One private card a day, with a quarterly precision-and-recall stamp and an anonymised Needles Saved wall
What it moves
Minutes from a message about harm to a person responding, how often flagged messages are confirmed real each quarter, the audit's estimate of how many are caught, and people reached in time.
Built for
- Risk & fraud
