Now Serving
Every branch gets a morning queue ticket: one fix, served by noon, verified Monday.
The job
Gives every branch manager one fixable customer problem each morning, in terms that fit the branch. Escalates what isn't dealt with, and proves a week later whether each fix held.
The moment
Each morning, every branch manager gets a queue ticket on WhatsApp with one fixable customer problem to serve.
One branch manager replies "served" at 09:12, after getting the waiting-area air conditioning fixed.
On Monday the regional board chimes and calls out ticket A-017 as verified: no complaints about heat in 7 days.
The regional manager sends the fix as a playbook card to all 40 branches while the call is still going.
What it does
- Deliver the morning ticket
- Record the manager's reply
- Escalate an unserved ticket
- Stamp Monday verdicts
- Adopt a playbook
- Award the fastest-served ticket
What you see
A queue-ticket card per branch on WhatsApp plus a regional queue-display board that calls out verified numbers
What it moves
The share of each branch's tickets marked served that are confirmed fixed 7 days later, and the median hours from ticket to served.
Built for
- Branch, store & field managers
- Contact-centre operations
- Frontline staff
