Mother Tongue Lifeline
Workers who can't complain in the local tongue are heard, helped and verified in theirs.
The job
Gives migrant and agency workers a safe way to complain in their own language about unpaid wages, a confiscated passport, unsafe housing or abuse. It sends an inspector against a deadline, confirms the outcome with the worker and feeds agency records into licensing.
The moment
Migrant and agency-placed workers can complain in their own language, and a map shows every case, lit up by language.
The director listens as a voice agent asks a migrant worker, in the worker's own language, whether three months of unpaid salary has arrived. The worker answers: "Yes, today, thank you."
The worker's dot on the map turns gold. The board shows 83% of unpaid-wage cases confirmed paid within 14 days, broken down by agency.
The three worst agencies are one click away from a warning letter.
One language group sits dim, with no new cases in six weeks: a community that has stopped calling.
What it does
- Dispatch an inspector
- Update the worker in their language
- Verify by voice in their language
- Send an agency warning letter
- Send the monthly league to licensing and embassies
- Log case status
What you see
A glowing language map as the command view, over a closed-loop case board with a multilingual timeline per worker; the agency league leaves as a monthly PDF
What it moves
Unpaid-wage cases confirmed paid within 14 days, by agency and by language, median days from complaint to inspector visit, and how often cases repeat at an agency after a warning.
Built for
- Contact-centre operations
- Compliance, complaints & legal
- Partners & ecosystem
