Mother Tongue Lifeline
Workers who can't complain in the local tongue are heard, helped and verified in theirs.
The job
Give migrant and agency-placed workers a safe complaint path in their own language (unpaid wages, a confiscated passport, no rest day, unsafe housing, abuse), dispatch an inspector against a clock, confirm the outcome with the worker in their language, and carry verified-paid rates per agency into licensing decisions.
The moment
The director listens to a voice agent call a migrant worker in her own language: Your salary for three months: did you receive it? Yes, today, thank you. Her dot on the Language Map turns gold. The board shows unpaid-wage cases verified paid within 14 days: 83% by agency, with the three worst agencies one click from a warning letter. One language cluster sits dim: no new cases in six weeks, a community that has stopped calling.
What it does
- Dispatch an inspector
- Update the worker in their language
- Verify by voice in their language
- Send an agency warning letter
- Send the monthly league to licensing and embassies
- Log case status
What you see
A glowing language map as the command view, over a closed-loop case board with a multilingual timeline per worker; the agency league leaves as a monthly PDF
What it moves
Unpaid-wage cases verified paid within 14 days (by agency and by language), median days from intake to inspector visit, and repeat-case rate per agency after a warning
Built for
- Contact-centre operations
- Compliance, complaints & legal
- Partners & ecosystem
