Impostor Reply Race
Who reaches the angry passenger first: your care team or a scammer?
The job
Beat fake care accounts to every public complainant, warn the passengers they reach first, and stop them harvesting card details.
The moment
Replay of one thread: at 21:02 a passenger complains about a refund, at 21:05 a look-alike account replies DM your card to process, and the real reply lands at 21:40. The ghost lane goes live that night and the shield-reply script ships to the shift. The next week's board: the real team wins 94% of races, median first reply 4 minutes against the ghost's 6, no new victim posts, and the fraud lead forwards the weekly card-harvest attempts intercepted: 38 report to the CISO.
What it does
- Draft and post a shield reply
- Report impostor account
- Add or retire a variant
- Add variant to the bot's warning script
- Send weekly intercept report
- Refresh one thread
What you see
Live race clock with a ghost lane, photo-finish replays, a rogues' gallery and a weekly board
What it moves
Share of public complaints where an impostor replied first, median real first-reply minutes, and card-harvest attempts intercepted per week.
Built for
- Marketing, brand & comms
- Frontline staff
