Home Stretch
Follow every housing file to the keys, and grade each leg's status for honesty.
The job
Follows each family's housing-support file through stages run by different organisations. Raises an alarm when a file goes quiet while the family keeps asking, makes the stage owner act, and makes each stage's official status honest enough that families stop contradicting it.
The moment
Each family's housing-support file passes through stages run by different bodies, drawn as a relay race. At Monday's review, the financing stage scores 23% for honesty.
214 files say "in progress", but 188 of those families have written that nobody has called since the holiday season.
The general manager acts. The bank's partner manager gets the list with the families' own words, and all 214 families get an honest update in one message.
A clearer status line goes to the bank for approval: the file is waiting for the bank's valuation, which typically takes 18 to 30 days.
Four Mondays later the stage scores 81% and the pile of stalled files is down to 31. A father of five tells the voice agent "the keys are in my hand".
What it does
- Pick up a pile of stalled files
- Tell the families the truth
- Rewrite a stage's official status text
- Escalate a missed handover to the partner executive
- Ask families whether they have their keys
What you see
A seven-leg relay track with piles of dropped batons, a Status Says / Family Says honesty panel per leg, a pile worklist and a monthly partner pack.
What it moves
An honesty score for each stage, the median days a file sits silent for each partner and stage against agreed SLAs, and the number of families confirming they have their keys.
Built for
- Operations
- Partners & ecosystem
- Compliance, complaints & legal
- Citizens & customers
