Home Country Lines
Every diaspora community's line home, lit by the pain it reports, in its language.
The job
Shows which diaspora and language communities suffer which problems, in their own language. It fixes the problems surveys never pick up before the next payday and links each to the prepaid revenue at risk.
The moment
A map draws a line to the home country of each diaspora community, lit up by the problems that community reports in its own language.
On payday, the 27th, the line to one home country glows red. Customers say they topped up but the international bundle was not added, with $2.4 million of monthly bundle revenue at stake.
That evening, an SMS in their language and an AI agent answer go out.
By the next payday the line is barely lit. The head of prepaid realises surveys in the usual languages had never heard these customers at all.
What it does
- Send an in-language SMS to the affected segment
- Add an in-language KB / AI-agent answer
- Request voice-agent language support
- Raise a BSS provisioning ticket
- Update a community profile
What you see
Map story of glowing lines to home countries with an 'In their voice' layer and payday and holiday pulses
What it moves
The share of each community's top problem resolved before the next payday, and prepaid top-up and international bundle revenue at risk for each community.
Built for
- Analysts & data
