Hazard Lights Board
Stranded drivers blink on the highway map; families in the heat reached first.
The job
Shows every stranded customer's wait against the promised arrival time, reaches the vulnerable first, such as children, the elderly or people on a highway shoulder, confirms help arrived, and holds tow providers to their SLA with money attached.
The moment
Stranded drivers waiting for roadside help blink on a highway map, with the most vulnerable, such as families in the heat, flagged first.
On the main highway a car blinks amber: a family with a baby, air conditioning dead, waiting 58 minutes against a promised 30. Their heat clock is two minutes from the danger line at 47°C.
The supervisor escalates. A closer tow truck is sent, and a voice agent tells the family "14 minutes, stay in the shade".
At minute 74 the follow-up call hears "they're here" and the car stops blinking. The summer report says no family crossed the heat danger line.
What it does
- Escalate dispatch
- Reassurance call + arrival verification
- Send WhatsApp ETA
- Order a replacement car or taxi
- Switch crisis mode and draft holding replies
- Send the monthly penalty statement
What you see
Highway strip map with blinking hazard lights and heat clocks, a reach-first companion page, a provider SLA league and a flood crisis mode
What it moves
Median minutes to reach vulnerable cases, the number of families past the heat danger line (target zero), the gap between promised and actual arrival times for each provider, and penalties recovered in dollars.
Built for
- Contact-centre operations
- Operations
- Partners & ecosystem
