Car on the Water
Every promised car and back-ordered part tracked at sea, told before they ask.
The job
Keeps every buyer waiting for a car, and every owner waiting for a part, informed with a truthful arrival date before anger reaches social media, and keeps their deposits.
The moment
A map shows every ship carrying cars and parts that customers are waiting for. One ship's arrival slips by six days, and its trust gauge drops to a quarter.
The list of buyers on that ship shows 212 people, 31 of whom have already called the company "liars".
The coordinator sends a new promise: 212 WhatsApp messages go out with the new date.
By Thursday, repeat contacts from those buyers are down 70% compared with the last ship that slipped without a message. Trust is recovering, and $6.3 million in deposits is still on the books.
What it does
- Re-promise a manifest
- Offer courtesy car
- Draft honest update
- Escalate to parts planning
- Open the buyer's verbatims
What you see
Voyage map of ships carrying promise manifests with trust fuel gauges, bill-of-lading worklists, and a weekly promise ledger PDF
What it moves
Deposits kept compared with deposits cancelled for each delayed shipment, in dollars, and repeat contacts per buyer after a new date is promised.
Built for
- Operations
- Account management & sales
- Executives & leadership
