Ghost Race
Every place races its own ghost from the same night last season.
The job
Rank places by how far they beat their own performance on the same night of last season, so readiness pledges are verified night by night and small places can win on improvement rather than size.
The moment
On the 27th night of peak season a village branch that ranks last on raw rates leads the Ghost Race, 40% ahead of its own last peak season because its pledged extra till opened on time, while the city flagship drops behind its ghost: its ghost card reads ‘an hour at the till, and dinner is cold’ from the same night last year, and its owner is paged.
What it does
- Build the ghosts
- Pledge a readiness action
- Page an owner
- Open the evidence
What you see
Racing wall with runners, ghost markers and speaking ghost-quote cards, plus a night-by-night scrubber
What it moves
Share of places beating their own ghost on peak nights, complaints per 1k orders on the key nights against last season, and pledge verification rate
Built for
- Operations
- Branch, store & field managers
