Four-Panel Path
What happens next in your case, drawn in your language.
The job
Shows people what happens next in their case as a four-panel comic in their own language, with each outcome added as a fifth panel. People turn up, bring the right things, stop calling to ask and keep a record of their case.
The moment
People with an open case are sent a short four-panel comic, in their own language, showing what happens next. When the case reaches an outcome, a fifth panel is added.
In the month the comics start, no-shows at mediation sessions fall by a third compared with people who got a text-only timeline.
One worker forwards the comic, including the fifth panel saying "paid on the 20th", to roommates.
The roommates file their own complaints the next day, already knowing every step.
What it does
- Save and approve a panel template
- Test-send to a staff phone
- Send comics per case and stage
- Send the confusion map upstream
What you see
A personalised four-panel comic on WhatsApp with a living fifth outcome panel; text timeline fallback; internal studio and outcomes desk
What it moves
The no-show rate at appointments and mediation sessions, and questions about what happens next per 100 cases, comparing comic with text-only, for each language.
Built for
- Citizens & customers
