First Hundred Days
A new leader's inherited wounds, chosen promises, and a verified verdict on day 100.
The job
Freeze what customers said on a new leader's first day, let the leader adopt the wounds they will own, and give the board a verified before-and-after on day 100 and every quarter after.
The moment
Day 100: the letter opens with a citizen's words from day one (three visits and still no licence) and beside it this week's (done online in one day). Below: You inherited 14 wounds, adopted 6, 5 verified healed; licensing complaints down 52% since you arrived. The chairman forwards the poster to the board unedited.
What it does
- Freeze the baseline
- Adopt a wound
- Mark a leader action
- Create the day-100 poster
What you see
100-day calendar ending in a 'letter from day one' and a board poster
What it moves
Share of adopted wounds verified healed at day 100 and each quarter after, and volume change on inherited wounds since arrival
Built for
- Executives & leadership
- Citizens & customers
- Frontline staff
