Final Whistle Report
Every peak night gets a match report by morning, and a clean-up list.
The job
Replace the post-event deck with a morning-after match report priced against a same-weekday baseline, end it with a clean-up list of every customer the night hurt, and verify at the next fixture that the post-match actions held.
The moment
The 10:00 huddle reads Red card: 184 double instalment debits, 00:40 to 01:10, and the timestamps come straight from the customers' own tickets. Payments ops approves, finance approves, and the reversal batch is released. Next month's match opens with last month's red cards: 184 refunded, 181 confirmed by customers.
What it does
- Log a fixture
- Assign post-match action
- Release reversal batch
- Send apology
- Send the match image
- Open VAR verbatims
What you see
Football match report (scoreline, possession, cards, VAR, manager's notes) with a clean-up list; travels as a WhatsApp image and a PDF
What it moves
Customers made whole within 24 hours of payday (count and dollars); red cards per payday month over month; repeat contacts from affected customers
Built for
- CX leaders & VoC
- Operations
- Contact-centre operations
