Box Office
Every fix premieres like a film; the weekend chart ranks what verifiably worked.
The job
When dozens or hundreds of fixes, releases and initiatives go live, pre-register each one with its promised effect and grade it by what customers said before and after, priced in money, so effort flows to the fixes that work, flops are stopped, and every customer who asked for a change hears that it happened.
The moment
Monday's chart puts a three-line knowledge-base article at number one, out-grossing a multi-million-dollar app redesign that flopped in its opening week. The credits roll 2,318 customers asked for this: 61% by chat, 22% by phone, the CX head approves, and the delivery counter climbs past 1,900 WhatsApp notes before the meeting ends. The room asks who wrote the article.
What it does
- Register a film (pre-registered change)
- Record the GM's decision
- Notify owner / open rework on a flop
- Tell every reachable complainant
- Send the chart outside OnClarity
What you see
Weekend box-office chart with film posters, opening-week and legs reads, a closing-credits roll, and a termly report-card binder
What it moves
Verified complaints avoided (and $) per change, the share of initiatives pre-registered, and the number of complainants told
Built for
- CX leaders & VoC
- Product & digital
- Operations
- Citizens & customers
